Shipping policy
Shipping policy
Any and all potential delays due to high volume or orders or postal service problems shall be warned ahead of time, unless Tinge of Soul LLC was not informed prior to the time of order.
Domestic and International Standard Shipping Rates and Estimates
We offer various shipping orders internationally. Standard International shipping is charged by weight of the products under 2 kg (or 4.41 lb). For orders over 2 kg, contact our staff via What's App or email for customized order.
We have defined our current shipping regions into the following groups, per shipping availability by our logistics partner, Korea Post, and their available shipping prices. We're happy to be able to ship to more than 70 countries around the world!:
Standard International
| Country Name | ≤300g | ≤700g | ≤1200g | ≤1600g | ≤2000g |
| Australia, China, Hong Kong SAR, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam |
USD 5.25 | USD 7.95 | USD 11.95 | USD 13.95 | USD 15.95 |
| France, Germany, Spain, and United Kingdom | USD 5.95 | USD 9.95 | USD 14.95 | USD 16.95 | USD 19.95 |
| United States | USD 7.95 | USD 12.95 | USD 19.95 | USD 25.95 | USD 31.95 |
|
Brazil, Canada |
USD 5.95 | USD 9.95 | USD 15.95 | USD 20.95 | USD 24.95 |
| Cambodia, Laos, Macao, Mongolia, Myanmar | USD 13.90 | USD 15.95 | USD 16.95 | USD 18.95 | USD 19.95 |
| Bangladesh, Brunei Darussalam, India, Maldives, Nepal, Sri Lanka | USD 13.90 | USD 15.95 | USD 17.95 | USD 20.95 | USD 21.95 |
| Armenia, Austria, Azerbaijan, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Georgia, Greece, Hungary, Ireland, Israel, Jordan, Kazakhstan, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovenia, Sweden, Switzerland, Turkey, United Arab Emirates, Uzbekistan | USD 20.95 | USD 23.95 | USD 26.95 | USD 29.95 | USD 31.95 |
| Argentina, Chile, Egypt, Ethiopia, Kenya, Mexico, Nigeria, Peru, Tanzania, Tunisia | USD 23.50 | USD 26.95 | USD 31.95 | USD 35.95 | USD 38.90 |
Standard Domestic
Due to different different calculation methods, Domestic shipping within South Korea is based on purchase price, rather than weight.
| Country Name |
up to 10 KG | |
| South Korea | FREE |
Business Days are calculated based on holidays from South Korea and the country that the product is being shipped to.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tinge of Soul LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at tinge.of.soul@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Tinge of Soul LLC sends our products to the customers through Korea Post. Korea Post is linked to your local logistics company. If your local official postal service does not ship to P.O. Boxes, it is not Tinge of Soul LLC's responsibility to track the return of the unshipped product. Unintended return shipping fee may be deducted from your order payment as a result of local postal service's inability to complete the last-mile delivery.
Refunds, returns, and exchanges
Please our return policy for full details on refunds, returns, and exchanges.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at tinge.of.soul@gmail.com with your order number and a photo of the item’s condition. Please read the policy thoroughly before purchasing. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@tingeofsoul.com